Ombudsman Saskatchewan is an independent office, headed by the provincial Ombudsman. The Legislative Assembly appoints the Ombudsman. As a result, the office is separate from the government of the day and free to come to its own conclusions.
Just as the provincial Auditor holds the government accountable in matters of money, the Ombudsman holds the government accountable in matters of fairness.
Ombudsman Saskatchewan promotes fairness by:
taking complaints about unfairness in government services.
Not necessarily. Each complaint is unique and we try to choose the most appropriate way to deal with it. Sometimes that means an investigation. Other times, we may use mediation or negotiation. Whenever possible, we contact the government office to see if an early resolution can be achieved.
All complaints are resolved in some fashion, but that doesn’t mean the person who complained will always be happy with the result. Sometimes the situation is resolved in a way that mostly or completely addresses the complainant’s concerns. Sometimes the situation improves as a result of our involvement. Sometimes there is no change in the situation – perhaps because we did not find any reason to ask the government to make a change, or because they would or could not do so.
We cannot look into a matter that is part of a court process and we cannot alter a court decision. After a case has gone to trial, however, there may be aspects of the complaint that the court did not deal with. We may be able to look at those.