Featured Cases

Our Featured Cases are just a few examples of the many kinds of concerns that people can bring to our office. To read more examples, see our list of Featured Cases. For more information about what we do, or to contact us, see the "Make a Complaint" page.

The names of complainants have been changed to protect their identity.


Is my health card still good?

Orinda called us because she was having trouble renewing her health card. She had been convicted of an offence, had served time in the federal system, and was now transitioning back into the community. She wanted to see a doctor, but her health card stickers had expired while incarcerated. When she called eHealth to ask about this, she was told that her Saskatchewan health card would have been cancelled when she was admitted to a federal institution and that she would have to reapply. As part of the process, she would need to apply online and provide a birth certificate. She did not have access to a computer and did not have her birth certificate, nor the $55 to request a copy.

We contacted eHealth and learned that she had not lost her health status in Saskatchewan because she had not served her time in a penitentiary, but in lodges. All she needed were updated stickers for her health card and she could receive health services. The stickers were mailed out the same day.


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