Featured Cases

Our Featured Cases are just a few examples of the many kinds of concerns that people can bring to our office. To read more examples, see our list of Featured Cases. For more information about what we do, or to contact us, see the "Make a Complaint" page.

The names of complainants have been changed to protect their identity.

 

Unplugged

Matthew called us because he did not think it was fair that his power was disconnected without notice when he had been making the agreed payments to clear his debt to SaskPower.


Matthew is a senior with limited means. Some tenants had left him with a large unpaid power bill and a fire in his home had left him with additional expenses. At that time, he had received a disconnection notice from SaskPower and had contacted them. Since he could not pay the full amount, it was agreed that he would pay $200 a month and a load limiter was installed, which allowed a reduced supply of electricity to power a few essential devices or appliances.


This was important to him because he had been diagnosed with a breathing disorder and his doctor had prescribed the use of an air purifier and a CPAP machine to help him breathe at night. The load limiter allowed enough power for him to use these appliances and heat up his meals. For the next five months, he made his $200 payments and one month paid $400. His power was then disconnected without notice.


When Matthew contacted us, he said he didn’t understand why he was disconnected and just wanted to re-establish the agreement that he had before. When we contacted SaskPower, they told us that they had been getting tougher with delinquent debts and since it was no longer winter, they had been making some disconnections. They agreed that Matthew’s situation was complex and said they would review it.


After reviewing his file, SaskPower said that if Matthew could pay a portion of his debt as a lump sum, they would reconnect his power with the load limiter and he could pay $210 monthly until the debt was paid off. A family member was able to help him with the lump sum payment and his power was reconnected.

Status: Resolved

 

 

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