Privacy Policy

General Information

When you visit our website, some limited technical information is automatically collected and retained, and may be viewed by technical support staff. This information is only used to help us maintain the efficiency and security of the site, and to determine how often the site is used.

We do not automatically collect personal information such as your name, street address, e-mail address, or phone numbers. However, if you send us a question or request, if you ask us to put you on a distribution list, or if you submit a complaint online, we will keep the contact information you send us so we can respond to you.

 Complaint Confidentiality

If you contact us with a complaint, we recommend that you provide the information by telephone, fax, or regular mail since there is a risk for emails to be intercepted. The information you provide us is subject to The Ombudsman Act, 2012. Section 12 (Confidentiality) states:

  • 12(1) The Ombudsman and every member of the Ombudsman’s staff shall maintain confidentiality with respect to all matters that come to their knowledge in the exercise of their powers and the carrying out of their duties pursuant to this Act.
  • 12(2) Notwithstanding subsection (1) or any oath or affirmation taken pursuant to this Act, the Ombudsman may disclose in a report made by the Ombudsman pursuant to this Act any matter that the Ombudsman considers necessary to disclose in order to establish grounds for a conclusion and recommendation in that report.

Under the Act, we also have the authority to collect information related to your complaint.

Online Complaint Form

Information that you submit using the online complaint form is secure. We use Secure Socket Layer (SSL) technology to protect the information and we do not exchange personal information by e-mail. When we receive your online complaint, we will try to contact you by telephone, and if we do not succeed, we will try to contact you by mail.


We have provided links from this site to other sites that may be relevant to some of our visitors. We are not responsible for the content of those other sites or their privacy practices.

To report a broken link, contact us at


If you have any questions about using this site, you are welcome to contact us.

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